Visana: Insurance in Less Than 20 Minutes Swiss health and accident insurer Visana visualizes its workflow processes with Camunda Optimize, processing around 32,000 documents per day.1 The Background Visana prides itself on its customer promise of "all-round good care". More than 820,000 individuals are privately insured with the Swiss firm, alongside 14,000 companies. Every day, the insurer processes around 32,000 documents and pays out up to CHF 12 million in treatment costs. Service comes first and customers benefit from this commitment by receiving their policies within 20 minutes, and receiving agreed benefits within an average of eight working days. Visana stands for competence, quality and reliability. The company sees itself as a guarantor of its customers’ financial securi

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