_____________________________________________________________ The Challenge Like many school districts, DCSD has a large technology footprint. Technicians must manage thousands of computers across multiple campuses to serve a broad range of educational needs. “For many years, we oversaw a huge array of standalone desktops,” says Brooks Moore, Manager of Technology Services at DCSD. “We had very little flexibility. Each machine had a limited set of tasks it could execute to serve the needs of particular students.” For technicians like Gayla Gideon, that meant a laborious process of constantly configuring machines to suit changing requirements. “I would go into a computer lab, install software on 30 machines, connect to the server 30 times, and so on,” she says. “Then every s

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