C U S T O M E R S U C C E S S S T O R Y OrthoVirginia, Virginia’s largest independent Orthopedic practice, used to spend a significant amount of staff time analyzing and resending “failed” faxes – ones that never reach their intended recipients. By working with Biscom, OrthoVirginia was able to reduce the time staff spent chasing down missing clinical documentation by 88% and streamline the process of faxing through the system. “Healthcare is a time sensitive industry. It ’s painful when faxing doesn’t work. It’s integral to internal and external workflow processes, ” shared Ted Kraje, Senior IT Systems Engineer for OrthoVirginia. “Insurers need documentation to approve coverage. Lawyers are expecting releases of information turned around quickly for cases. We have to pass preope

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