Virginia Tech Remotely Manages & Supports Over 2,200 Devices Across 140 Sites with Splashtop Remote Support
Virginia Tech Remotely Manages & Supports Over 2,200 Devices Across 140 Sites with Splashtop Remote Support
3 Pages1 Case Study Virginia Tech Remotely Manages & Supports Over 2,200 Devices Across 140 Sites with Splashtop Remote Support Virginia Tech College of Agriculture and Life Sciences The College of Agriculture and Life Sciences (CALS) at Virginia Tech is comprised of about 140 sites with more than 2,200 computers and devices. An IT team of 7 help desk staff and 6 Area Information Technologists (AITs) manages and supports all of the computers and devices. The Challenge IT Support Specialist Edward O’Dell described the challenge for his team, particularly the AITs who traveled around their assigned districts providing support to faculty, to ensure that all of their endpoints were running smoothly. “Two of the districts had two AITs overseeing them and the others had one each,” said O’De
