VIPdesk Manages Explosive Growth of Remote Agent Workforce Using Customer Interaction Center
VIPdesk Manages Explosive Growth of Remote Agent Workforce Using Customer Interaction Center
2 PagesContact Center Automation • Multimedia Recording & Quality Monitoring • Customer Feedback Management • Blended Dialing & Campaign Management • Network-based Pre/Post-Call Routing • Web Self-Service & Knowledge Management • Workforce Management Enterprise IP Telephony Enterprise Messaging Case Study Summary Customer: VIPdesk Headquarters: Alexandria, VA Industry: Teleservices Challenge: Replace disparate, hosted solution w
