CASESTUDY ? The Requirement Solution ITES The challenges identi?ed were: • How to have scalable voice infr astructure without incremental cost • How to provide billing to individual processes on common Telecom Infra • How to change CLI for outbound process if Pilot number is blocked • High availability of Telco resources • Helped Vindhya to save on the incremental cost of Call server PRI cards. • Proposed d

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