Villa St. Vincent: “With the help of iSpring, our residents are getting state-of-the-art care and services”Villa St. Vincent is a senior living community that provides holistic senior care and services. Jill Brown, the quality management coordinator, shared how their initial eLearning deployment was fraught with hardships and how they finally succeeded with iSpring — and increased 90-day employee retention by 24% in the first four months. Background and ObjectivesJill Brown, the quality management coordinator at Villa St. Vincent Nursing care services at Villa St Vincent are performed by Certified Nursing Assistants (CNAs). To become a CNA, a person has to pass the Nursing Assistant Competency Exam. We train new employees to become CNAs on an ongoing basis. In order to meet the requirement

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