CASE STUDY Vidyo Connects Solarity Credit Union Members with Remote Specialists, Increasing Customer Satisfaction and Closing Rates Solarity Credit Union occasionally had to turn away members who were seeking specialist services because staff were out sick or the branch had a temporary staff shortage. Not only was this inconvenient, it was also a poor experience for those members who had driven to their branch specifically to talk to an expert. T o resolve this issue, Solarity planned to centralize its specialists in an engagement center located at the main branch, offering all the branches a specialist via a high quality interactive video link. Why video? Solarity wanted to maintain the trust that can be achieved from a face-to-face connection with members. The credit

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