challenge solution “When can we get our repair parts?” – The competition was making no promises. A whole new Mitsubishi 9900B 750KVA UPS System – shipped cross-country overnight. Industry Context Even before the advent of cloud computing, the need tomaintain high systems availability and protect evermore sophisticated equipment sparked the explosive growth of the data center industry. Data centers assure businesses and government agencies of security, connectivity, and regulated power without the burden of operating in-house IT facilities. According to a study by Microsoft’s Christian Belady, global spending on data center construction will top $78 billion a year by 2020. By the same year, the U.S. outlay for data center construction (today about $15 billion a year) could reach

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