Unicat GmbH Telephone: 0621 / 3907 – 200 Friedrich-König-Straße 3-5 Website: www.unicat-gmbh.com 68167 Mannheim Contact: info@unicat-gmbh.com persona service Verwaltungs AG & Co. KG persona service With 127 branches throughout Germany and annual turnover of €536 million in 2006, per- sona service is Germany's second-largest personnel service provider (source: Marktfor- schung Lünendonk 2007). Alongside a central Active Directory with Microsoft Exchange as the mail platform, the com- pany operates a separate Informix database system. Task The aim behind the introduction of an administration tool was to automate the recurring tasks involved in managing this hetereogenous network, which covered 127 sites. A particular challenge was represented in the comp

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