Veritas increased customer satisfaction and improved internal communication with Planon Universe
Veritas increased customer satisfaction and improved internal communication with Planon Universe
2 PagesThe siTua Tion A few years ago, all of Veritas’ supporting services operated independently of each other, using different programs such as Excel and Outlook. In 2013, the Veritas board wanted a helpdesk platform for all branch and head-office employees to communicate with the supporting services quickly and efficiently. The first step was to define the needs of the various supporting services: • One database to centralize all data from each branch. • User friendly, so that every staff member could use it easily. • “One-stop-shopping” for all services. • Automatically generate notifications through a web portal. For the last item, each notification ? depending on natur e or type ? needed to be sent to the right person or department, including its associated priority. Notificat
