Austin-Smith: Lord Austin-Smith:Lord LLP entered a period of business reengineering and restructure. As part of the restructure process, a full review was carried out on the IT provisions to migrate the IT function “in house” – moving from an almost fully outsourced IT model to an internal model. At the stage of restructure, Austin- Smith:Lord were tied into several large contracts which had to be renegotiated mid- contract. ISN worked alongside Austin-Smith:Lord to support them in reviewing and renegotiating their IT contracts. With the help of ISN, Austin-Smith:Lord were able to hold meaningful 3-way conversations with their suppliers, negotiating revised terms based on their amended IT requirements. ISN were able to help “open doors” to the third party suppliers allowing

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