Problem Manager Uwe Antlauf explained: “We wanted to implement a network management system as part of a major IT restructure project called REDIS, a sub-section of which was Help Desk and Problem Management. We were keen to build up our Incident, Problem, Change and Configuration Management capabilities so we needed a reliable all-round tool.” REDIS conforms to the IT Infrastructure Library (ITIL) so it was crucial for DEKRA that the system it se

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