Case Study Using hybrid staffing to optimize costs and boost efficiency Client Leading global investment bank Industry Financial services Benefits Achieved Our hybrid model combines traditional one-to-one support with a shared pool of analysts. Through automation, process documentation and cross-training of team members within the pool, peaks in demand can be dealt with more effectively. Centralized project management insulates the shared pool from all the adverse impacts of attrition. ? Savings of 30–40% in terms of both time and cost ? 100% utilization of offshore associates using a ‘pay per use’ model ? Provision of a varied skillset combined with deep sector knowledge ? Efficiency gains through automation – for example, 50% time saving on repeatable

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