Customer Insights A continuing series in which customers discuss their experiences with CareTech Solutions’ products and services Using Help Desk Metrics to Assess and Improve Customer Satisfaction Bruce Kelly, CIO Mercy Memorial Hospital System Monroe, MichiganOur Valued Customer Located between Detroit and T oledo, Mercy Memorial Hospital (MMH) is the only hospital in Monroe county. A classic community hospital, it is licensed for 238 beds, w

Join for free to read