Case Study

UserTesting Uncovers & Governs Embedded AI Features Across 195 SaaS Applications

UserTesting Uncovers & Governs Embedded AI Features Across 195 SaaS Applications

Pages 2 Pages

Productiv’s AI Visibility software empowered UserTesting’s SVP of Corporate IT, Marty Brej, to uncover and govern embedded AI across 195 SaaS applications amid rapid, unannounced vendor updates. Facing AI proliferation—often enabled by default without approval or warning—Productiv established a comprehensive, authoritative inventory, enabling scalable, repeatable governance. This supported innovation while ensuring compliance and risk management, transforming chaotic AI sprawl into controlled visibility. Brej gained full oversight of AI behaviors creeping into products, allowing proactive IT choices, reduced risks, and confident decision-making in a fast-evolving landscape.

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