Case Study

User Acceptance and Retention

User Acceptance and Retention

Pages 1 Pages

Case Study Challenges • Product takes 60 days to install and there is little post-signup support • Little incentive existed for users to use free tool in highly competitive market for similar resources, and little direct interaction with those with buying authority to incentivize staffers to use too • Huge untapped revenue opportunity from existing customer base Tactics • Integrated, multi-channel campaign designed and exec

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