Use Cases For Technology Change Management Established in Plano, Texas, in 2003, Heart to Heart Hospice provides end-of-life medical and support services for patients and their family members. It has grown into one of the largest private providers of hospice care in the United States with more than 4,000 patients receiving daily supervision. Examples Where CM Has Been Used Their Approach Heart to Heart Hospice believes in a CM process that involves its staff early and often. While leadership monitors operations and identifies potential gaps that technology can address, no official action is taken until a cross section of key users is consulted.

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