Use Cases for Life Sciences: IT Functions Platform How can we maintain organizational excellence when there are thousands of outstanding IT requests at any one time? APPIAN CUSTOMER • Multi-national pharmaceutical company. • IT organization provides global application design, development, and support services for all business units under the company’s umbrella. • IT employees support >1300 applications and >1100 web sites, with >800 concurrent, active engagements. CHALLENGES • Internal operations do not support organization’s mission. • Thousands of IT requests. • Global workforce. • Patchwork of many systems complicate already complex IT operations. GOALS • Speed results. • Increase and maintain quality. • Improve internal customer service. Sample App: IT Reque

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