UPSKILLING TO DISRUPT VISION CARE
UPSKILLING TO DISRUPT VISION CARE
3 PagesUPSKILLING TO DISRUPT VISION CARE Pluralsight | 1-800 Contacts 1 259331-19 THE CHALLENGE Leading vision care innovation amidst a tech talent shortage Rapidly adopting new technology has been a cornerstone of 1-800 Contacts since the company’s founding. Its disruptions to vision care were first supported with a call center and now include a best-in-class mobile app, a first-to-market mobile try-on experience, and, most recently, a virtual prescription renewal service called ExpressExam. “We love to go into the industry and see where we can make big changes,” says Team Lead Kirk Graves. But continuous innovation requires a steady stream of skilled workers capable of keeping up on the latest technologies. To address this challenge, leadership at 1-800 Contacts looked to el
