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UPS And Gazing Create Win:Win Scenario

UPS And Gazing Create Win:Win Scenario

Gazing Performance Systems
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case study UPS AND GAZING CREATE WIN:WIN SCENARIO; INCREASING CUSTOMER & STAFF SATISFACTION AT THE SAME TIME Management Summary. Given the magnitude of its client base and the importance they collectively attach to the timely delivery of their packages and parcels, UPS has developed a highly sophisticated customer service organisation which rightly attaches enormous importance to maintaining high levels of satisfaction, trust and c

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