Unum Deploys Shopping to Prevent 14,000 Help Desk Calls a Year - Saving $560,000 a Year
Unum Deploys Shopping to Prevent 14,000 Help Desk Calls a Year - Saving $560,000 a Year
3 Pages1E.COM CASE STUDY Share this Challenge Unum wanted to significantly reduce the number of calls their help desk was taking by empowering users to find and download applications themselves in an effort to increase customer satisfaction and drive up business efficiency. Solutions Unum initially introduced Shopping to their users as part of a group-wide desktop encryption package. 1E Shopping was used to deploy the encryption application, a
