© Steps Drama Learning Development +44 (0) 20 7403 9000 / mail@stepsdrama.com www.stepsdrama.com Unlocking potential and encouraging innovation Groupe Aeroplan, the company that owns and operates the Nectar customer loyalty programme, trains 50 senior and middle managers to be in-house coaches to unlock potential within the business and encourage greater innovation. Objective We wanted to investigate different ways to enab

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