University of Western Cape SUCCESS STORY FOR EDUCATION UWC turns around service delivery with integrated student file management solution Challenge Managing the records of close to 60,000 past and current students is a monumental task in anyone’s books - doing so manually seems unthinkable. This was the situation at the University of the Western Cape (UWC) until mid-2011 when it switched to an integrated document management solution, realising immediate productivity and efficiency improvements. “Our legacy system was largely manual and reliant on data capturers and thirdparty vendors to digitise and index all our physical records, which were stored and retrieved when needed. This database contained many inaccuracies and we were unable to get a single view of a student’s record

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