Saved hundreds of hours of staff time Reduced letter turnaround time from 2–4 weeks to same day Produce over 5000 automated letters per year The University of Michigan (U-M) is a public, postsecondary institution with nearly 45,000 undergraduate and graduate students enrolled. Every year, the school’s Office of University and Development Events plans over 150 events, including official academic ceremonies like commencement. To give all students the opportunity to have a family member attend their graduation ceremony, the events office allows international students to request a formal letter of invitation, which assists guests who have to apply for a visitor visa to attend commencement. To better serve students and families through an automated visa letter request process, U-M turned to For

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