021213 A5 Customer Review Letter REF2.indd 1 19/11/2015 11:16 CASE STUDY The University of Liverpool took the decision to independently review and benchmark its cleaning provision in a bid to bolster recruitment and enhance the student experience. SOLUTION The report of findings identified, among positives, a disparity in the labour allocations and standards of cleaning between the residential areas, academic quarters and other individual buildings. The report made recommendations to standardise the performance across all buildings to improve the consistency of cleaning and the student experience. RESULT I feel fortunate to have commissioned i-Clean and would have no hesitation in recommending or engaging them again in the future." CHALLENGE UNIVERSITY OF LIVERPOOL Univers

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