Appraisal process with an electronic performance development review (ePDR) system, it was critical that the new system would be easily usable and accessible by all members of staff to carry out performance assessments and record goals for personal development. To ensure it would meet user needs, the the university chose Civica’s Customer Experience (CX) team to put the ePDR system through usability testing. Transforming performance assessments The University of Exeter needed to work with an external supplier to build a specific solution to meet their needs. Selecting an off-the-shelf ePDR system, the University of Exeter worked with an external supplier to customise the system to meet its needs: university employees need to be able to use the system to carry out performan

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