Case Study

Uniting Appeals Systems for the Department of Labor

Uniting Appeals Systems for the Department of Labor

Pages 2 Pages

Uniting Appeals Systems for the Department of Labor USAGE EXAMPLES 1311v2entuedolappeals The OCAB processes as many as 5,000 individual appeals relating to administrative review and employee relations each year and its role is critical to the successful operation of the Boards. ” In order to perform their jobs, case management workers at the OCAB required simultaneous access to three independent proprietary systems—one based on Lotus Notes, along with two other legacy systems that were nearing the end their useful lifecycle. To further complicate matters, the applications could not run concurrently on a single computer nor could they be accessed remotely. As a result, staff members were forced to perform all work centrally while employing multiple desktop computers simultaneously.

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