To pursue operational excellence, Unimed Campinas, Brazil's premier supplementary healthcare provider, partnered with NowVertical to implement Robotic Process Automation (RPA). Facing challenges in banking integration, data standardization, and scalability, the organization streamlined operations, reducing errors and improving customer service. The results were transformative: a 70% increase in operational agility, decreasing risks, enhanced customer satisfaction, and empowered employees. Unimed Campinas now stands as a beacon of efficiency, showcasing the potential of RPA in revolutionizing healthcare operations.

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