Unified IT Service Management for One of the World ’ s Leading Universities
Unified IT Service Management for One of the World ’ s Leading Universities
3 PagesCASE STUDY: University of Cambridge ivanti.com Unified IT Service Management for One of the World’s Leading Universities Founded in 1209, the University of Cambridge consists of 31 colleges and 100 academic departments. Gaining one of the cherished 20,000 student places is the reserve of the extremely academic. Once students have gained their coveted place, they have access to 10,000 academic and admin staff to support their studies. Equally important to the modern-day Cambridge learning experience is having constant access from any internet device, to digitally enabled infrastructure services. Consolidating Service Desks In 2015, two independent IT support divisions each running their own separate service desk merged into one University Information Services (UIS) departm
