Rent-A-Center partnered with Insight and Cisco to modernize communications across 3,500 locations by implementing the first cloud-based Cisco UCM as-a-service solution. The project replaced disparate, on-premises systems with a unified, managed cloud communications platform. Despite pandemic restrictions, Insight executed zero-touch deployments within 90 days using remote training and preconfigured kits. The new solution simplified operations, reduced costs, improved agility, and eliminated a data center footprint. With centralized management and ongoing support, Rent-A-Center now benefits from reliable, scalable voice communications and enhanced efficiency.

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