Unified balance calculation solution restores bank’s reputation and reduces call center inquiries by 50%
Unified balance calculation solution restores bank’s reputation and reduces call center inquiries by 50%
2 Pages50% decline in customer complaints re: balance issues CASE STUDY Unified balance calculation solution restores bank’s reputation and reduces call center inquiries by 50% Walking a tightrope Challenge: Inability to provide a single account balance aggravated customers and threatened the bank’s reputation. CG’s client, a Top 4 U.S. Bank, lacked the ability to provide customers with a single balance across all channels of the bank — in
