HomeServe Gas’s goal is to be the first place that people turn to for home emergencies and repairs, through its network of highly skilled and experienced engineers. Therefore, it is committed to providing its customers with the highest levels of support. Dealing with approximately 300k calls and 200k visits a year, HomeServe Gas sought out a company with the same vision and focus as itself, in that the customer is at the center of everything that it does. IFS was selected to deploy a complete end-to-end customer service solution that would be used by and benefit all of their agents within the contact centers, its engineers out in the field and all super- visors overseeing the business. Encompassing contact center technology, advanced workforce scheduling, mobile apps for service

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