Introduction John Lewis is the UK’s largest department store retailer, providing a wide range of consumer products and services from home furniture to apparel. They serve customers through 51 stores and a highly successful online business offering over 200,000 items. John Lewis’s omni-channel strategy identified the need for a new distribution centre (DC) in Milton Keynes to operate alongside two existing DCs, Magna Park 1 and 2. The new facility was required to support the retailer’s commitment to continually improve customer service, productivity and product availability. Dino Rocos, operations director at John Lewis, said: “The new DC will enable us to better respond and fulfill omni-channel shopping experiences via phone, tablet, desktop, or shop visits.” John Lewis chose K

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