This Nutanix Case Study details how U BASE, a leading Korean Business Process Outsourcing (BPO) company, overcame significant IT infrastructure challenges. Facing an aging, disparate legacy system that hindered their ability to meet sophisticated customer demands for data-driven services and seamless omni-channel support, U BASE struggled with complex management and frequent failures. By adopting the Nutanix Hybrid Cloud Platform, U BASE digitally transformed its professional services. This strategic pivot enabled them to establish the industry's first private cloud, rapidly adapt to an unexpected surge in online service demands during the pandemic, and achieve server migrations in hours with zero service interruptions. Ultimately, the solution optimized IT operations, ensured maximum busi

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