Case Study

TWC

TWC

Pages 2 Pages

Situation Time Warner Cable (TWC), the second-­--largest cable operator in the U.S., serves more than 14 million customers and maintains an Austin, Texas technology center, one of several, that is responsible for transmitting cable services to 1.5 million customers in the Austin area. The Austin hub is a critical site for cable transmission and supports a 300-­-- person call center. Because so many people rely on TWC for communication

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