TVS Supply Chain Solutions was using a CRM solution that was not robust enough to support the company’s growth.
TVS Supply Chain Solutions was using a CRM solution that was not robust enough to support the company’s growth.
2 Pagesalithya.com | MSsales@alithya.com | 866 420-7624 TVS CRM solution CASE STUDY TVS Supply Chain Solutions was using a CRM solution that was not robust enough to support the company’s growth. The organisation, one of the world’s fastest- growing supply chain specialists, also struggled to use the Remedy system effectively and efficiently because it had been overly customised. TVS chose Alithya to implement Microsoft Dynamics 365 because of Alithya’s fixed-fee services; clearly defined, agile and iterative delivery methodology, and its ability to deliver in a defined timeframe. In an initial workshop with Alithya, TVS discussed its objectives for the project. These were: > Replace the ageing Remedy solution with a robust platform for growth > Enhance client service, improve re
