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Turning Providers Into “Patient Satisfiers”

Turning Providers Into “Patient Satisfiers”

Decision Analyst
Pages 2 Pages

Category: Health Insurance Methods: Mail Survey, Automated Reporting, Satisfaction, Tracking Study Summary A health insurance carrier wanted to incorporate patient satisfaction measurements as a quality outcome indicator when recredentialing each member of its large network of physicians and hospitals. Strategic Issues Patient-centered measurement and accountable care are increasingly important in demonstrating the quality of consumer exper

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