During the COVID-19 pandemic, a government department managing 15 correctional facilities with 6,000 inmates needed a secure way to replace mail and visits with digital communication. Trustwave MailMarshal was deployed, creating safe sender lists for families and legal counsel, while advanced filtering blocked sensitive keywords, foreign languages, and contraband attempts. Facilities could adjust inspection levels based on security needs. Results included reduced staff workload, faster delivery, lower inmate communication costs, and stronger security by reducing contraband. Secure encrypted messaging with legal counsel improved confidentiality, transparency, and trust in the justice system.

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