Technology Environment 120 3,000 Countries Business Centers Background JTG is a fictional company that provides professional technology consulting and engineering services to enterprise and mid-market companies worldwide. With more than 30,000 employees across 20 countries, JTG had become concerned that it was not enjoying the best and lowest possible rates for the over $100M in telecom services they consumed annually. With more than 250 global vendors submitting more than 150 new invoices per month they also saw significantly increasing complexity of reconciling and quality-assuring their billings to avoid unnecessary payments caused by vendor error. Challenges As JTG began to research solutions to their telecom service concerns they immediately realized the difficulty in obtainin

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