Tri-State Wholesale Flooring (TSF) faced challenges managing growing paperwork, storing documents in bulky boxes that consumed warehouse space and slowed retrieval. To streamline operations, they implemented Square 9’s GlobalSearch ECM software, allowing instant digital storage and retrieval of over 200 documents daily. This eliminated manual filing, reduced employee workload, and freed up warehouse space for revenue-generating products. KeyFree Indexing further improved efficiency by simplifying data entry and searches. Since adopting GlobalSearch, TSF has significantly improved workflow, productivity, and customer service while reducing document retrieval time from minutes to seconds.

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