TREXIN CASE STUDY © TREXIN CONSULTING, LLC CONTACT US Healthcare Practice hc@trexin.com www.trexin.com OUTSOURCING TECH SUPPORT TO ACCELERATE GROWTH Trexin helped a midsized PBM prepare for growth by outsourcing L1/L2 application and infrastructure support. BUSINESS DRIVER A growing mid-sized pharmacy benefit manager (PBM) offering medical prescription processing to reduce drug costs for members and improve client health benefit plan management had an aging technology platform and organizational structure for technical support that was increasingly incapable of supporting their expanding number of clients and membership base. To prepare for further growth, the company launched an initiative to optimize its workforce for “Level 1” and “Level 2” application and infrastruct

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