Overview travianet is a large travel agency with almost twenty years experience, acting as a specialist service provider handling bookings for online travel portals. Part of the FTI GROUP, an in- ternational travel company headquartered in Munich, the company employs around 7,000 people worldwide, has offices in Germany, Austria, France, and Switzerland, and sells travel to around 120 countries to be the fourth- largest tour operator in Europe. Challenge Daily operations in FTI GROUP rely on tra- vianet’s comprehensive Travel Information System (TIS). What was initially designed as a mid-office system, has developed over the years into an efficient all-round system. T oday, TIS doesn’t just control the entire booking pro- cessing system and fully-automated partner settlement

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