success story: In early 2005, after many years of continued corporate growth, CIRSA decided to im ple ment the ERP so lu tion SAP R/3 for the entire group. In order to make sure that the specific characteristics of the industry were to be taken into account, a major project was launched. An important el e ment of this project was dedicated to the management of trans­ port requests in SAP. Initially, the formal procedure for re quest ing a

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