CASE STUDY “Trapeze Bus Stop Manager has helped TARC streamline a number of processes. We can now track work orders and assure that the assigned tasks are being completed in a timely fashion. We can follow up with specific complaints and assure our customers that their opinions are valued. We have a comprehensive internal database in place, and should concerns be raised that certain items are missing, we can quickly determine what items were supposed to be at the stop.” Craig Gosselin, System Manager, Transit Authority of River City (TARC) BACKGROUND The Transit Authority of River City (TARC) provides public transportation in the Greater Louisville area with bus routes in Jefferson, Bullitt and Oldham counties in Kentucky, and Clark and Floyd counties in Indiana. TARC operates 51

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