Transforming the supply chain in the face of new disruptive business models Omnichannel Mail Order and Electronic Retail Company Success Story Change management was the key to multimillion-dollar savings in a shrinking market The challenge This family-owned, billion dollar omnichannel mail order and electronic retail company was facing significant headwinds from new disruptive business models. Operating in a world of declining sales and shifting margins, executives recognized that their future existence was under threat. With a business model that was rapidly becoming obsolete due to changing buyer behavior, the company engaged Maine Pointe to help optimize the supply chain, streamline the organization and solve the problems of excess inventory, SKU proliferation, and above-

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