Transforming the Patient and Family Experience at Cincinnati Children’s Hospital Mad*Pow became CCHMC’s trusted partner in leading an effort to build empathy with patients and gain a nuanced, in- depth understanding of what children and families go through as they cope with acute and chronic conditions. TRANSFORMING THE PATIENT AND FAMIL Y EXPERIENCE Mission: A respectful, intuitive, empathetic and sress- free experience is a right and expectation of all patients and family members. Cincinnati Children’s Hospital, one of the premier pediatric hospitals in the world,embarked on a journey to ensure that patient experience remains a core focus as they evolve and grow. Mad*Pow became CCHMC’s trused partner in leading an efort to build empathy with patients and gain a nuanced, in-depth unders

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