Case Study
Transforming service management for a global pharmaceutical company
The way organizations use software is changing. Whereas automating processes was once the norm, using the core capabilities of software to truly transform an organization is taking hold. T oday, creating an effective, efficient IT service management (ITSM) system requires flexible technology, and the know-how to put it in place. By bringing these two factors together, organizations can create lasting transformations that deliver value far i