Client Profile n n The Challenge A global leader in specialty home medical equipment with a sales force that services thousands of medical practitioners and patients. Products include: High-end medical devices that require verification of insurance benefits and pre-authorization for the submission of complex medical claims Specialty medical devices involving high volume of claims Service centers onshore and offshore work jointly with patients, physicians and client sales force to ensure seamless delivery of services. To grow profitably, the client wanted to improve cash flows by optimizing its revenue cycle. The client selected WNS after a rigorous evaluation process. The key factors for selecting WNS were: Domain expertise and experience in the healthcare sector; superior an

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