A UK-based management consultancy used BPM-D’s Rapid Process Improvement (RPI) and FortressIQ to address delays in its invoicing process caused by inconsistent timesheet submissions. Through task mining, they captured detailed data on employee behavior and discovered that daily timesheet entry saved over 24% of time versus weekly submission. In just two weeks, they collected insights using FortressIQ and visualized them in PowerBI, leading to standardization, improved submission accuracy, and faster invoice processing. This transformation enabled behavioral change and demonstrated scalable efficiency and cost-saving potential.

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